Thank you for shopping with "Let's go together." We are dedicated to delivering the highest quality handcrafted items to our valued customers in Sydney, across Australia, and internationally. Please review our shipping policy for more information on our shipping methods, processing times, and associated costs.

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Shipping Methods and Estimated Delivery Times

All orders are packed with love in Freshwater, Sydney from Monday to Friday.

We offer the following shipping methods:

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1. Standard Shipping (Australia) 

- All orders are shipped with Australia Post.
   - Cost and Times: vary based on location (calculated at checkout). 

 

2. Express Shipping (Australia): 

- All orders are shipped with Australia Post.
     - Cost and Times: vary based on location (calculated at checkout).

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3. International Shipping:

- All orders are shipped with DHL.
     - Cost and Times: vary based on location (calculated at checkout).

 -Please note that customs duties, taxes, or import fees may apply for international shipments, and the customer is responsible for these charges.

 

Order Processing Time

- All orders are typically processed within 1-3 business days from the date of purchase.

 

Preorder Processing Time 
- Preorder purchases come with a shipping estimate detailed in the product description. Since each of our pieces is meticulously crafted one by one, the shipping process will be continuous. Please note that the estimated shipping dates may vary due to the artisanal and fair trade nature of our production.

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Tracking Your Order

You will receive a shipping confirmation email with a tracking number once your order is dispatched. You can use this tracking number to monitor the progress of your shipment.

 

Delivery Issues

If you encounter any issues with your delivery or have not received your order within the estimated time frame, please contact our Customer Support team at info@letsgotogether.com.au for assistance.

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Returns and Refunds

For information regarding returns and refunds, please refer to our Return Policy.

 

Please Note:
- Our shipping times are estimates and may vary based on factors beyond our control, such as weather conditions or customs delays for international orders.
- "Let's go together" is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

 

Contact Us

If you have any questions or need further assistance, please do not hesitate to reach out to our Customer Support team at info@letsgotogether.com.au

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Thank you for choosing Let's go together for your handcrafted crochet items. We appreciate your support and hope you enjoy your unique, handcrafted pieces.